We guarantee the smooth operation of your website 24 hours a day!
We guarantee the smooth operation of your website 24 hours a day!
For 8 years, we have accumulated an impressive experience in site maintenance.
We take on the support of sites that are in almost any technical condition.
| The cost of support of the site |
S
$ 220
from the second month of service*
up to 5000 products |
M
$ 333
from the second month of service*
up to 40000 products |
L
$ 627
from the second month of service*
from 40,000 products and for CS-Cart Multivendor |
|---|---|---|---|
| Compulsory work performed in the framework of the tariff plan | |||
| Monitoring of the availability of the site and the restoration of availability (if necessary) | Weekly | Daily | Hourly |
| Monitoring the renewal of services (the need to renew the domain registration, payment for hosting) | Weekly | Weekly | Weekly |
| Мониторинг наличия вредоносного кода | Weekly | Daily | Daily |
| Interaction with the technical support of the hosting provider | If necessary | If necessary | If necessary |
| If necessary, check the limits of allocated resources (checking the excess of the disk quota of the hosting, identifying the critical load on the server) | Weekly | Daily | Hourly |
| Behavioral monitoring of the site (the work of forms of communication, product ordering, online services) | At the request of the customer | At the request of the customer | At the request of the customer |
| Testing the security system | Weekly | Weekly | Daily |
| Data backup | 1 time per month | 1 time per week | 1 time in 3 days |
| Total number of hours of mandatory work included in the subscription fee, hours / month | 3 | 7 | 10 |
| Works performed at the request of the Customer | |||
| Total amount of work included in the subscription fee, hours / month: | 8 | 19 | 30 |
| of these, the amount of work of programmers, hours / month | 4 | 8 | 15 |
|
Work on changing the content, expanding the functionality of the site, consulting on the work of the site, including:
|
- | - | + |
|
Technical support of the site's performance and relevance, correction of identified errors, including:
|
+ | + | + |
|
Work on the development and modernization of the site, including:
|
- | + | + |
|
The work on the website design, including:
|
- | - | + |
| Information consulting | one hour or 60 points** |
3 hours or 180 points** |
5 hours or 300 points** |
| Processing requests | 09.00-18.00 | 09.00-23.00 | around the clock |
| Deadline for completing a typical task | 4.5 hours | 3-3.5 hours | 1-2 hours |
| The cost of 1 hour of the Contractor's work performed at the request of the Customer, if the amount of work included in the subscription fee is exceeded, $.*** | 35 | 33 | 31 |
| The cost of the first month of discussion, $.* | 285 | 390 | 733 |
| Server administration, $.**** | 105 | 171 | 236 |
**The average consulting score varies from 5-25 points (depending on the complexity of the issue).
***The specified cost of an hour of work can not be spent on services for the layout of individual design, mobile layout, development of modules and updating projects, the labor costs for the implementation of which exceed 10 hours.
A flat rate applies to these types of work - $ 27
For these types of work, a single rate applies. The maintenance hours included in the tariff plans are valid only for 1 domain served by the Contractor, and are not transferred to a new month.
****The additional option "Server Administrator" can be connected to any tariff plan of your choice.
